PLEASE READ THE TERMS AND CONDITIONS, WE ARE A CUSTOM COMPANY SO THESE MAY DIFFER FROM STANDARD RETAIL SHOPS
(1) General Disclaimer
(1.1) DZC Tactical fulfil a customers order in accordance with our obligations under the Sale of Goods Act 1979 and the Sale and Supply of Goods to consumers Regulations 2002.
(2) Use of Products
(2.1) DZC Tactical garments are solely for personal use and we will not be liable for any loss resulting from commercial use of our products.
(3) Legal Jurisdiction
(3.1) All our customer contracts are governed by English law and shall fall under the exclusive jurisdiction of the courts of England.
(4.1) Payment of the price shall be made in full upon the date of the order unless the value exceeds £500.
(4.2) Payment of the price on orders exceeding £500 shall be made as to 50% of the prices upon the date of order and the balance six weeks later or upon delivery of the Goods which ever is soonest.
(5.1) Due to the uniqueness of every garment, it is not possible to guarantee that the finished item(s), especially those with distressed finishes, will have exactly the same colour,pattern,weave and finish as the item viewed either in store or on-line.
(5.2) If the customer is not satisfied with the quality or fit of the ordered item(s). DZC Tactical will, after inspection of the goods, follow a policy of repair or replace and finally refund.
(5.3) DZC Tactical warrants that the garment description will correspond with the description indicated and agreed on the confirmed order form.
(5.4) Use of the DZC Tactical website implies that all terms and conditions concerning orders, as outlined here have been accepted and agreed to.
(6.1) In the unlikely event that a manufacturing error has occurred, DZC Tactical will follow our repair, replace or refund policy as outlined.
(6.2) We will require you to return the garment to us for inspection.
(6.3) DZC Tactical are not liable for defects resulting from a customer not following our care instructions.
(7) Customer cloth
(7.1) All customers choosing to use their own fabric for their garments made by DZC Tactical are obliged to, on demand and where necessary provide additional fabric where necessary.
(7.2) DZC Tactical has sole discretion on whether the cloth is deemed faulty or not.
(8) Weight Gain/Loss
(8.1) DZC Tactical manufactures each garment according to measurements taken manually or given to us by the customer.
(8.2) DZC Tactical shall not be held liable for any size variations due to weight gain or loss.
(9) Order cancellation
(9.1) The customer must check the order form and confirm all the details are correct at the time of purchase.
(9.2) It is understood that an order once finalised and confirmed, cannot be cancelled upon the commencement of the manufacturing process. In the circumstance where the order consists of multiple garments, the start of the manufacturing process commences with the item.
(9.3) Any agreement to cancel is at the discretion of DZC Tactical.
(9.4) Any changes must be made to an order within 24 hours of the order confirmation. Making a change within the 24 hours of placing the order does not guarantee that a change can be made. DZC Tactical will, where possible, endeavour to make the desired changes.
(9.5) DZC Tactical cannot accept returns on the basis of a change of heart on the part of a customer.
(9.6) Neither can DZC Tactical accept returns where the customer requests a change to an existing order and DZC Tactical cannot fulfil that change. In the event of a dispute between the customer and DZC Tactical over the details of the order, the details on the original order form is taken as the final order.
(10) Returns and Refund
(10.1) As the ordered goods are custom-made, they can neither be returned nor refunded, and the standard 28 day refund policy does not apply. This does not affect your statutory rights and does not apply to faulty goods.
(10.2) Requests for returns or refunds must initially be supported by proof of purchase.
(10.3) In the case of refund, the client will be eligible for a full refund less the cost of any shipping costs previously incurred as these are considered complete at that point. DZC Tactical retains full discretion on whether a product is deemed faulty or not.
(10.4) Orders will only be refunded by the original method of payment.
(11.1) All orders must be paid in full prior to delivery.
(11.2) It is understood that the turnaround and dispatch of orders may vary depending on fabric availability. All indicated turnaround times are estimated and DZC Tactical will endeavour to meet as close as possible the average turnaround time of between 2 and 4 weeks.
(11.3) DZC Tactical will not be responsible for delays resulting from situations within the customer control, such as the recipient not being available to accept delivery, or incorrect delivery details supplied.
against subsequent orders.
(12.1) DZC Tactical takes the confidentiality of personal data very seriously. We limit access to personal information about you to employees who we believe reasonably need to come into contact with the information to provide products or services to you or in order to do their jobs.
(12.2) Any personal data collected is used in accordance with data protection legislation.
(12.4) Personal data will be collected and utilised to for marketing,advertising and promotions.
(12.5) Personal data will not be made available to third parties.
(12.6) Cookies are not used on this website.
As far as GDPR goes our website is run through godaddy so they have updated their security procedures. For more information go to: